Polar Reviews

I brought a Polar Verity Sense.

I wasn't sure the product functioned correctly. After communication with Polar after sales and lots of assistance I was invited to send the product to Polar service department.

The Polar product wasn't purchased via Polar, yet they stepped up and investigated my problem, unlike the store where I purchased the product, who have been dreadful (Alltricks).

I sent the product to Polar, received it back in good time with a completed report, all at the expense of Polar.

Then I noted the strap was fraying. Again I contacted Polar customer services. Within 30 minutes they replied!

Although straps are considered consumable Polar are sending out a replacement strap. Free of charge.
Now that is great service.

Thanks Polar customer services.

Really quite shocked with Polar. I bought a new Heart Rate Monitor last November and it started to give erratic readings. Clearly still in warranty I sent it back in to get checked over. Today I got a bill for GBP20.00 without any explanation. Having queried it, I got a reply from Taylor saying that my strap showed excessive wear and tear?! It doesn't - I've had it for 8 months and it's used for running? How does one wear and tear in this time?

Apparently I need a new strap and it's upto me to pay for it - they also hold you to ransome, stating unless you pay it in 3 months they will dispose of the product.

Honestly, in an age of good service, I will never buy Polar again - really cannot blieve they would treat customers like this. Garmin, I'm sorry I ever left you!

NOT A HAPPY CUSTOMER

The watch is good but it doesn't sync with the polar flow app. This is an expensive watch and the features cant be used which renders it pretty pointless. Polars default response if you get one is to tell you to basically pair/reboot your phone and watch everytime you want to sync and even then it rarely does. If you read this and get one and it doesn't sync, you were warned. Buy something else if i were you.

After just over 2 years of use my M460 GPS cycle unit has a very short battery life (4 hours instead of claimed 12). It was sent away for inspection...£99 to repair!! Surely under UK law stipulating that a product should give adequate service for a period of time commensurate with correct use etc? But no can do say Polar, in fact they say because it's the battery it's not even a warranty issue so tough. They have a number to call on their website which is a false number (BT voice says you have dialled incorrectly). They are a sham company selling overpriced products that fail to deliver decent performance, and their customer support is non-existant. It's about time any company trading in the UK was made to offer service with a telephone number rather than just email or online chat. Buy from any other manufacturer if you want electronic fitness devices, Polar are just useless and so are their products.

think very carefully before sending your polar device to their repairs dept.

had a problem with my H10 sensor and was told that it needed to be replaced at a cost that worked out just cheaper than a new device. after paying they sent me a sensor without the strap. had to fight to get a new strap.

after receiving the new sensor it had the exact same problem which was sorted out by updating the app on iOS 15. after communicating this to polar they basically just stuck to "your sensor was faulty".

this was an app compatibility problem with the new ios15

Polar has been spewing out new products of inferior quality for quite some time now. The days of producing a few quality products with decent warranty are long gone. Straps and watches are just falling apart. Been a loyal customer for many years, will not buy again and do not recommend.

I'm a keen gym junkie. According the website, it seemed to be a big improvement on my previous Polar device. BE CAREFUL. It doesn't work without a chest strap if you do any work with your hands on the floor e.g. Burpees or High Plank Ankle Taps. This is because the device moves around on your wrist and misses your pulse frequently. I was advised by Polar to get a chest strap and this has removed the problem totally. However it emphasises the unsuitability of the Unite for this type of exercise.

Super happy customer, great company, great products

Wow. I've had the Polar Ignite for about a year now and I have to say I'm terribly disappointed. The battery life is AWFUL. The fact that I have to sync the watch manually for any of my information to be uploaded is also annoying. The watch doesn't recognize when I try to glance at it 50% of the time. When it doesn't recognize that I'm trying to see the time, and I try to manually view the time, it goes into "training" mode half the time. Giving it two stars because it is waterproof and I haven't had any issues related to that. I wouldn't buy a product from this company again. I feel like I wasted A LOT of money trying something different when I should have just stayed with a more mainstream product.

I had a polar v800 for several years. I stuck with it because of the promise of integration with the hero camera - this never materialised! The watch strap broke and Polar could only supply a spare in a different colour! China came to the rescue with a workable strap. Then finally, it packed up due to rusty components on the inside! (I thought they were supposed to be water resistant) - all I did was take a shower!!! Polar had no comment on my observation. To be fair, the watch was a few years old but I had expected a little more support and more resilience from a top of the range model. It was anyway proving difficult to sync with the chest strap. I’ve moved on now!

I will say that the web based polarflow was quite impressive and the relive function was fun and could be posted to Facebook but I’m afraid the product quality and support was not there.